Last updated: March 2026
All bookings are made through our online scheduling system. You may cancel or reschedule your booking up to 48 hours before your scheduled session at no charge. Cancellations made less than 48 hours in advance are non-refundable.
This policy applies to event bookings made on or after October 21, 2026. It does not apply to photo and video shoots, which follow the 48 hour policy above.
You may cancel an event for a full refund within 14 days (336 hours) of the time you booked. After 14 days, 60% of the total you paid is a non-refundable deposit and only 40% can be refunded. The total you paid includes the package, add-ons, and fees, after any promo code. For example, a $1,250 event cancelled 20 days after booking receives $500 back.
The 48 hour rule always applies: no event can be cancelled or refunded within 48 hours of the event start, even inside the first 14 days. For multi-day events, this means 48 hours before the first day. Rescheduling does not restart the 14 day window. We ask that you schedule your tour of the space within 14 days of booking.
Approved refunds are processed within 3-5 business days to the original payment method. Add-on refunds follow the same timeline.
Both studios operate on a self-service model with keypad entry. By booking, you agree to:
Events are only available at our Flagship Location for bookings of 4 hours or more. Every event booking is automatically approved by default, so you are good to go. For events with 50 or more attendees, WhiteWall Studios reserves the right to contact you for additional details to confirm we are a good fit for your session. Your booking is allowed by default either way and is never contingent on internal approval or review.
Please account for setup and teardown time when booking your session. The studio must be returned to its original condition before your time ends. WhiteWall is self-service, so you clean up what you bring in, take out the trash, and reset the space. A $200 reset fee may be charged to the card on file if the space is left messy or not reset for the next booking.
Add-on equipment (lighting, backdrops, rolling walls, chairs, tables, PA system, TV) must be handled with care. You are responsible for any damage to rental equipment during your session. Props and plants included free with every booking must also be returned to their original positions.
WhiteWall Studios is not responsible for personal injury or property damage occurring on the premises. By booking, you assume all risk associated with your use of the studio space and equipment.
Questions about these terms? Contact us at:
Email: contact@whitewallstudios.co
Text: (803) 873-8153