How do I reschedule or cancel my booking?

You can reschedule or cancel your booking up until 48 hours prior to your start time. To do so, scroll down to the bottom of your booking confirmation email and select “Change/Cancel Appointment”. If you are within 48 hours of your session’s start time, you cannot reschedule or cancel your booking; per the terms in the Booking Agreement.

I don’t have the confirmation email with access information.

As long as you entered the correct email address when submitting your booking, you received the email. You will be sent two emails. The first is your invoice (for your records) and the second is the New Appointment Confirmation email. All of the information you will need is within that second email when you scroll down. If it didn’t show up in your Inbox, check your Spam and Junk folders.

Why can’t I cancel or reschedule my session?

The window to reschedule or cancel your session ends 48 hours prior to the start of your session. Up until that point, you can cancel or reschedule your session at any time. However, once you are within 48 hours of the start time of your scheduled session, you can no longer cancel or reschedule your session; per the terms in the Booking Agreement.

How do I add or subtract hours from my booking?

To change your total booking time, you’ll need to cancel your existing booking and book a new time with the updated number of hours. Upon cancellation of your initial booking, a refund will be processed that should arrive to you in 3-5 business days.

I just canceled my session. Will I get a refund? When?

Immediately after canceling your session, an email is automatically sent to our Customer Service Department. They will manually process a full refund for the total amount. The refund will appear in your bank account within 3-5 business days. Our Customer Service Department works 9am-5pm M-F. They will process the refund as fast as possible, during working ours.

Can I bring my dog?

Yes you can! However, you are financially responsible and liable to pay for any and all damages/messes caused by the dog. We have never had any issues with this before, but if your dog causes any damages or messes in the studio, the card information associated with your booking will immediately be charged to reimburse the damages.

What is the best time of day for natural light?

If you’re looking for strong natural light, the best time to book would be around noon. In the Summer months, you won’t get much of the harsh windowpane light due to the path of the sun. In the Fall-Spring months, you will. We provide both diffusion and blackout curtains to modify the light as needed.

I’m running late. Can I postpone or reschedule?

Unfortunately, we usually have back-to-back bookings. Because of this, we can’t allow anyone to postpone their session’s start and end times. You’re welcome to arrive any time after your session starts, but your end time will remain the same as your scheduled session.

I’m already shooting, but need to add more time. Can I?

It is very unlikely. We usually have back-to-back bookings. However, it is always worth trying. Shoot us a text (don’t call) and ask if you can add more time onto your active session, but proceed as if the answer is going to be no. If you don’t hear back from our Customer Service Department in time, unfortunately, we cannot allow you to stay longer than your originally scheduled booking.

What is this invoice I received? Do I need to pay it?

Nope! You already paid when you booked. That is just a receipt for your own records.